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Frequently asked questions

Orders & shipping

Where is my order?

Visit the account center to track your order. You can also use the chat on the bottom right to track your order with our automated chatbot.

What are your shipping options?


For most orders, allow 3 to 5 business days for delivery. Orders $139+ ship free.


For most orders, allow 2 to 3 business days for delivery. Discounted for larger orders.

Express International (Non-US)$30

For most orders, allow 2 to 6 business days for delivery.


We have a 90-day free return policy for US orders, which means you have 90 days after receiving your item to request a return at no cost to you.

Where do you ship?

Blank Canvas Bookstore ships around the world. Please keep in mind the only available shipping options outside of the U.S. is expedited international shipping.

How does the e-gift card work?

Our gift cards are e-gift cards, meaning they are sent to your recipient's email on the date of your choosing. Gift card balances are applied to the final order total which includes shipping and taxes.

Credit is available immediately on receipt.


What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Click here to view more details.

How do I make a return?

Log into your account to make a return.

When can I expect my refund?

Once your refund request has been accepted, you will receive a shipping label to send us your return.

Refunds typically reach customers within 10 business days.